Return Policy

At Zenvara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Returns Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon arrival.

  • You contact us within 7 days of receiving your order.

  • The product is unused, unopened, and in its original packaging.

⚠️ Important: For hygiene and safety reasons, opened or used perfumes cannot be returned unless they are damaged or faulty.

❌ Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes

  • Clearance or sale items

  • Gift cards (if applicable)

🔁 Return Process

To initiate a return:

  1. Email us at zenvara.co@gmail.com within 7 days of delivery.

  2. Provide your order number and clear photos (if the item is damaged or incorrect).

  3. Our support team will guide you through the return process.

Returns sent without prior approval may not be accepted.

💷 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as Zenvara is not responsible for lost return packages.

⚠️ Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank or payment provider first.

  • Then contact us at zenvara.co@gmail.com for assistance.

🔄 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us with details and photos.

📩 Contact Us

For any questions regarding returns or refunds, please contact:

📧 Email: zenvara.co@gmail.com
🌐 Website: www.zenvara.co.uk